Vetzy (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all individuals who use our web application for case management and visit management services. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you interact with our platform.

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website  vetzy.in (or any other domain operated by us).
  • Registered NGO staff, veterinarians, managers, and volunteers using our Case Management System (CMS) and Visit Management System (VMS).
  • Individuals whose information is entered into Vetzy by NGOs (e.g., pet/animal owners, beneficiaries, caregivers).

2. Information We Collect

We may collect the following categories of information:

a. 

Personal Identifiable Information (PII)

  • Name, email, phone number, address.
  • User account details (username, role, access level).

b. 

Case & Visit Data

  • Animal details: species, breed, health condition, treatment history.
  • Owner/guardian details provided by NGO staff.
  • Visit records, case notes, prescriptions, attachments, and supporting documents.

c. 

Sensitive Information

  • Medical/health-related data of animals.
  • Geo-location data (if entered manually by staff for field visits).

d. 

Technical & Usage Data

  • Browser type, IP address, device details.
  • Login timestamps, activity logs, and system audit trails.

3. How We Use the Information

We use your data for the following purposes:

  • To register and manage user accounts.
  • To enable NGOs to manage animal health cases and visits efficiently.
  • To provide analytics, reporting, and record-keeping for NGO operations.
  • To enhance user experience and improve platform functionality.
  • To comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process personal data under:

  • Consent: When users voluntarily provide data.
  • Legitimate Interest: For NGO case and visit management operations.
  • Legal Obligations: To comply with applicable health, NGO, and IT laws.

5. Data Sharing & Disclosure

We do not sell or trade personal data. However, we may share information in the following cases:

  • With authorized NGO staff and managers within the platform.
  • With third-party service providers (e.g., secure cloud hosting, payment gateways, analytics tools) under strict confidentiality agreements.
  • With government authorities, if legally required.

6. Data Retention

  • Case and visit data are retained as long as required for NGO operations or as mandated by law.
  • Inactive user accounts may be archived or anonymized after [X years].
  • Users may request deletion of their data, subject to legal and operational requirements.

7. Data Security

We employ industry-standard security practices, including:

  • SSL/TLS encryption for all data transfers.
  • Role-based access control for NGO staff.
  • Regular security audits and penetration testing.
  • Encrypted backups stored in secure locations.

8. User Rights

Depending on jurisdiction, users may have the following rights:

  • Right to access their data.
  • Right to request correction or update.
  • Right to request deletion (subject to NGO/legal needs).
  • Right to restrict or object to processing.
  • Right to data portability.

Requests can be sent to [insert NGO’s contact email].

9. Cookies & Tracking

Vetzy uses cookies and similar technologies to:

  • Maintain secure sessions.
  • Analyze platform usage.
  • Improve performance.Users may disable cookies in their browser, but some features may not work properly.

10. Third-Party Integrations

Our platform may integrate with tools such as:

  • Cloud storage providers.
  • Email/SMS gateways for notifications.
  • AI-based analytics or chatbot services.

All integrations are vetted for compliance with privacy and data protection standards.

11. Children’s Privacy

Our platform is not intended for use by children under 13.

Any data about minors entered into the system must be provided by a parent/guardian or authorized NGO staff.

12. International Data Transfers

If data is transferred outside of India (or the NGO’s operating country), we ensure adequate safeguards such as:

  • Standard contractual clauses (SCCs).
  • Compliance with GDPR and other data protection laws.

13. Policy Updates

We may update this Privacy Policy from time to time. Updates will be reflected with a new “Last Updated” date, and material changes will be communicated to users via email or platform notifications.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

Vetzy – NGO Case & Visit Management Platform

📧 Email: info@vetzy.in

🌐 Website: [ vetzy.in]